Survey

Survey

Vehicle Purchase Customer Satisfaction Survey

Section 1: Customer Information (Optional)
1.
Vehicle Type Purchased
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2.
Sales Executive Name (Optional)
Section 2: First Inquiry & Initial Contact
3.
How satisfied were you with the response time and professionalism during your first inquiry?
1 = Very Dissatisfied | 5 = Very Satisfied
4.
How well did our sales executive understand your requirements and preferences?
Section 3: Vehicle Information & Consultation
5.
How clear and helpful was the information provided about the vehicle (features, specs, warranty, running cost, EV range if applicable)?
6.
How satisfied were you with the explanation of pricing, offers, and available options?
Section 4: Test Drive & Decision Support
7.
How satisfied were you with the test drive experience and explanations provided?
NA - Not Applicable
8.
How confident did you feel about your purchase decision after interacting with our sales team?
Section 5: Payment & Documentation
9.
How satisfied were you with the payment process and clarity of documentation (invoice, registration, insurance, leasing if applicable)?
10.
Was the overall purchasing process smooth and completed within the promised timeline and as you expected?
Section 6: Vehicle Delivery Experience
11.
How satisfied were you with the vehicle delivery experience (vehicle condition, delivery time, explanation of features)?
Section 7: Overall Satisfaction & Recommendation (NPS)
12.
Overall, how satisfied are you with your experience purchasing a vehicle from our company?
13.
How likely are you to recommend our company to your friends or family?
0 = Not at all likely | 10 = Extremely likely (This is your NPS question)
Section 8: Payment & Documentation
14.
What did you like most about our service?
15.
What can we improve to serve you better in the future?